How to Keep Millennials Happy in the World of Logistics

Millennials make up more than a third of the US workforce, but too many of them leave jobs in logistics – just days after walking in the door. Unless you’re a millennial, you’re probably asking why.

Logistics, the heart and soul of well-known companies like Amazon, is what drives distribution centers, warehouses, and supply chain operations. The industry is rich with opportunities, offering newcomers a front-row seat on the world economy, globalization, and international cultural differences. It is also starving for young talent. And now – it’s an enterprise changed by the most talked about generation in decades.

The challenges — and the pursuit of operational excellence that addresses them, go way beyond better wages. And turning them into opportunities is not new. Zeynep Ton of the MIT Sloan School of Management researched them for more than a decade before publishing, “The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits”. Her book illustrates how companies like Costco, Mercadona, Trader Joe’s, and QuikTrip can make a major investment in their workforce – and thrive.


“If they stay, the challenges don’t stop there,” says Tom Shannon with DC-based J6 Labs. Shannon, who advises world-class companies and non-profits nationwide, is a supply chain operations expert. “These challenges,” he adds, “are still a familiar rant for many distribution centers, and include not just attracting – but retaining millennials”.

Zeynep’s work became a blueprint for change and inspiration for operations management advisors like Tom Shannon.

Tom Shannon prides himself on using traditional and non-traditional methods and is best known for advising companies on how to engage, empower, embrace, and motivate millennials. His goal with every client is to position logistics as a realistic career path for a generation not known for company loyalty. He is a successful change agent, with 25 years of experience, and clients like Oxford University Press, AOL, and American Express.

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